When will my order be processed?
All orders are shipped from our warehouses. Please allow additional time for your order to be processed during holidays and sales seasons.
We process orders Monday through Friday. Orders will be processed within 1-3 business days of the order date and shipped the day after the processing day. Please note that we don't ship on weekends.
From the moment your product leaves our warehouse, your order can arrive at your shipping address within 1 to 3 weeks, depending on where you are in the world. We recommend that you do not place your order if these times are not acceptable to you.
A confirmation of receipt of the order will be sent to the email address indicated on the order. When you leave our warehouse. Another email will be sent to you with the tracking number of your order.
You can check the status of your order here. Please note that this information displayed isn't related to our company and often takes a few days to load. If you do not see any results, you can wait a few days or contact us and we will provide you with the information you need.
Sometimes, depending on the shipping company, packages may arrive deformed. Packages are designed to protect the product being shipped. If the product, and not the packaging, doesn't arrive in perfect working condition, don't hesitate to contact us to find a solution. In this case we will ask for the order number along with an image in which the anomaly is appreciated.
Will I have to pay customs duties and taxes?
The prices shown on our site are tax free in US dollars, you may have to pay duties and taxes once you receive your order.
Import taxes, duties and related fees may be charged once your order reaches its final destination, and are determined by your local customs office.
Payment of these charges and taxes is the responsibility of the buyer. We are not responsible for delays caused by the customs department of your country. For more information on charges, contact your local customs office.
This inconvenience is something that does not normally happen.
Wherever you are in the world, we will send you your order!
You have two delivery options:
- Free Standard Shipping: No additional cost to the product price.
- Secure Premium Shipping: Additional security in your order, have a constant monitoring of your order from our operation center. There is an additional cost of $3.99.
For more information, please contact us.