Due to the current global pandemic, orders may be delayed by 3 to 7 days. However, orders always arrive at their destination.

FAQ's

FAQ

Contact Us

How can I contact Toolsways?

Payments

What payment methods do you accept?

Shipping and Customs

What is the cost of shipping my order?

When will my order be processed?

How long will it take to receive my order?

How do I know the status of my order?

Will I be taxed at customs?

I have ordered 2 or more products, why have I only received one?

I got the wrong address on my order, can I change it?

Why haven't I received a confirmation email after placing the order?

Returns

How do I return an item?

Will the shipment be covered for my returns?

What if the items I have received are defective / incorrect / damaged?

How long does the return process take?

When will I receive my refund?

I paid more than the product advertised, why?